e-Assessment Services
BTL offers a complete range of e-Assessment services from consultancy, project management and training, to testing and custom development. We have experience of supporting our clients in a variety of ways that includes running workshops, undertaking centre engagement activities, and carrying out marketing campaigns.
- Account Management
- Account Management
“We ensure that each client is achieving goals for their on-screen assessment programme. We support our clients from the project outset right through to live delivery, whilst also helping to develop any new ideas along the way.”
Jessica Pape, Account Manager
- Project Management
- Project Management
“The project team work closely with the clients to ensure that the projects are on budget, to specification and delivered on time. We are proud of the strong relationships we have built with our customers.”
Tim Burnett, Programme Manager
- Training
- Training
“Training of our e-Assessment solutions can be fully customisable. We work with each client to deliver training solutions that fit exactly with their business objectives and requirements.”
Sophie Brumfitt, Training Manager
- Design
- Design
We care about the experience of all users of our systems, so we pay particular attention to detail regarding accessibility and the user interface. We also ensure that the Surpass® Platform reflects the client’s corporate values.”
Paul Davis, Head of Design
- Support
- Support
“All of our clients have different technical support requirements; we provide 1st, 2nd or 3rd line support. We can even train a client’s staff to do their own technical support. The choice is entirely up to the client.”
Gary Barnes, Service Desk Supervisor
- Solutions Consultancy
- Solutions Consultancy
“It’s my job to weave together the ideas from our Awarding Body partners and our internal innovations committee into an overall product strategy to ensure we stay one step ahead.”
Andy McAnulla, Service Design Director
- Technical
- Technical
“Our software development team are dedicated to e-Assessment technology. We constantly break new ground in creating engaging and innovative e-Assessment solutions. We work closely with each client to ensure that what is created is relevant and user-friendly.”
Dr Husam Baki, Technical Director
- Assurance & Testing
- Assurance & Testing
“Our Quality Assurance team provide the holistic assurance and testing approach to all our client base using ISEB / ISTQB qualified technicians. BTL are ISO:9001:2008 accredited and see quality as a major driving force of BTL’s corporate strategy.”
Ben Drage, Functional Test Team Lead
- Service Delivery
- Service Delivery
“We are responsible for ensuring that our operational service requirements are managed effectively. All our clients have an allocated Service Delivery Manager who is always available to discuss any service, product or support issues.”
Chris Fletcher, Senior Service Delivery Manager